Roseanna Cardona | First Quarter Far From Ordinary Award Winner 2018
April 23, 2018
Visit Aurora is proud to announce Roseanna Cardona, with Denver Airport Marriott at Gateway Park, as the winner of the Far From Ordinary Award! Recently promoted to Front Desk Supervisor, Roseanna is known to take the lead in ensuring each and every guest receives top-notch service and care.
Nominator, Renee Wriedt, describes Roseanna as “extremely guest-focused with natural leadership abilities.” She continued, “Hospitality is sometimes in peoples’ blood, and you can tell that’s the case for Roseanna. She’s so natural with her approach.”
Hired in June 2017, Roseanna began her journey at Denver Airport Marriott as a Front Desk Associate. Her superior guest service scores and willingness to go the extra mile for visitors earned her newest position as Front Desk Supervisor, which she’s held since January.
“The people are the thing that I love the most about my job, from my coworkers to the guests that I check in,” said Roseanna who oversees a team of Front Desk Associates. “I always remember to tell everyone I work with, ‘I appreciate you’ because that goes a long way. If one person tells you that they appreciate you, it makes your day,” she said.
Roseanna began working in the hospitality industry at 16 years-old. Now 38, Roseanna has continued to climb the industry ladder with hopes of becoming a general manager or opening a property of her own.
“It’s the people here, and I don’t think I’d ever want to leave hospitality,” she said.
Visit Aurora loves giving kudos to the hardworking hospitality employees that make a visitor’s experience picture perfect. Help us recognize Aurora’s excellent frontline employees by nominating them for our quarterly Far From Ordinary Award. Submit a nomination, review FAQs, and view past winners at www.visitaurora.com/far-from-ordinary/.
Tags: Far From Ordinary Award