Visit Aurora is proud to announce Hunter Monroe, Bellman/Valet at the Hilton Denver Inverness, as the winner of the quarterly Visit Aurora Far From Ordinary Award of Excellence.
Monroe was nominated by Director of Opportunity, Jennifer Gance, who shared Monroe’s more than four-year dedication to guests is not only unmatched but personal as he greets everyone with a smile.
“Hunter provides a level of service that is simply put, exceptional,” explained Gance. “Whether it’s delivering gift bag amenities, seeing off wedding buses, greeting those buses upon return, setting up a guest room with rose petals and candles, or talking to upset guests – Hunter can be counted on,” stated Erin Wilkerson, Hunter's manager.
Described as a “go-to” person, Monroe often goes above and beyond to provide the ultimate experience for guests. Gance recalls an incident where a wedding bus booked by the client never arrived. As the wedding party began to fret, Monroe offered to drive everyone to and from the venue, which was 45-minutes one-way. Although it was well past his scheduled shift, Monroe never questioned the extra time.
“Hospitality is my passion,” said Monroe to a room filled with his manager, dozens of his coworkers, and his mother. “I love helping people through some of the biggest times of their lives, including weddings and making sure everyone feels welcome.”
Since nomination for this award, Monroe has been promoted to Food & Beverage Coordinator/Executive Assistant where he will work alongside the F&B team to sell experiences, dining, and the property’s unique spaces to clients and groups. Monroe is also a recent graduate of Metropolitan State University’s College of Hospitality, Events, and Tourism.
“I plan to build a career in hospitality, and this new position will move me forward as I continue to work with the team,” he said.
Visit Aurora loves giving kudos to the hardworking hospitality and small business employees that make a visitor’s experience picture-perfect. Help us recognize Aurora’s excellent frontline employees by nominating them for our quarterly Far From Ordinary Award. Submit a nomination, review FAQs, and view past winners here.