Visit Aurora is proud to announce Marla Pendleton, Manager Assistant with Hertz Car Rental, as the winner of the quarterly Far From Ordinary Award of Excellence.
Pendleton was nominated by her Supervisor, Jeffery Newton, who described her as “a model employee that goes above and beyond for customers while providing outstanding customer service.”
Newton mentioned customers are eager to work with Pendleton during their next rental at the Aurora location. “She’s always in great spirits and lifts the team when the mood is down,” said Newton.
Pendleton has been with Hertz Car Rental since January 2017 and says the best part of her job is interacting with customers every day. She explained, “making sure that their needs are fulfilled and that they have a good rental experience” is her number one priority.
Pendleton’s day-to-day involves being personable with customers and helping them find the perfect rental. “I believe in being genuine and treating people the way you want to be treated. It goes a long way,” she said.
Visit Aurora loves giving kudos to the hardworking hospitality and small business employees that make a visitor’s experience picture perfect. Help us recognize Aurora’s excellent frontline employees by nominating them for our quarterly Far From Ordinary Award.